At Wolf Creek Candle Co, We want our customers to have an enjoyable and easy online shopping experience. We believe store policies should be clear to the consumer to keep them coming back time and time again! Below you will find our store policies. If you can't find the information you're looking for please do not hesitate to contact us at anytime!
SHIPPING AND DELIVERY
Once your order has been placed, please allow 7-14 business days for your order to be processed, made, and shipped. Orders placed on the weekend do not get processed until the first business day. All candles are handmade to order and take time to cure. Please be mindful of this when shopping for gifts. You will be notified via email as soon as your order has been shipped with tracking info attached. Please note, when you select a shipping method at checkout that is the estimated number of days it will take to get to you AFTER your order is made. We do NOT guarantee estimated shipping times provided by the carrier.
If you need items sooner please contact us as soon as the order has been placed and select USPS Priority Mail Express at checkout.
We are not responsible for incorrect addresses, or lost/stolen mail. Please be sure to double check your address prior to checkout or email us at firstname.lastname@example.org as soon as your order has been placed so we can correct it. If you believe your package was lost or stolen please contact the USPS directly and file a claim.
Once your order is made and shipped it is no longer in our hands. We cannot control what happens once a carrier has your package. If you have an issue with delivery or info on where your package is please use your tracking number located in your email or contact the carrier directly. If your order arrives broken, all claims must be filed through USPS and are the responsibility of the buyer. No issues will be refunded through our shop.
GIFT CARD DELIVERY
We are not responsible for improper burning that results in tunneling or flooding of your candle. Candle tips are located on our FAQs page and help to prevent this from occurring.
We are also not responsible for any customers orders who do not read our policies prior to checkout! It is your responsibility to make sure you read ALL policies before making ANY purchase.
HOLIDAY SHIPPING 2023
USPS deliveries may take longer than usual, and all service guarantees are suspended. Please be mindful of this when shopping for gifts! These delivery challenges with our courier's are out of our control. We apologize in advance for the delays in orders, but rest assured you will be warm and cozy next to your candles soon! Thank you for your understanding!